Community Resource Roundup: Qualitative Metrics


This week we look beyond the aspects of our forums that we can visibly see – how many members there are, how many posts were made today, so on – instead, we’re interested in some less readily-available metrics, like the stage of maturity of our community, and the number of users that regard our community as a support system.

Tips And Tricks For Community Managers

“Managing a community means finding your tone, voice, and persona.”

Community Maturity Model

“Learn how we use the Community Maturity Model to help organizations along their social journey.”

3 Levels To Think About

“The community space [has a] sort of implicit or explicit hierarchy based upon the complexity of the problem.”

Internet Forums Are Good For You

” …  our study showed users often discover that forums are a source of great support … “


Community Resource Roundup: Analysis, Moderation and Monetization


This week we’re looking at a handful of articles that go over three important facets of community growth: analysis, moderation and monetization. Mastering these facets is important for any online community leader.

The Skills You Gain From Starting a Community

“If you’re interested in community as a profession, and you’re looking to build your experience, start an online community.”

How To Make Money Building Your Own Online Forum Community

“Starting your own forum can take a lot of work, but it can also be very rewarding. Here’s how you can make money building your own online forum community.”

Three Very Different Ways To Analyse An Online Community

“Instead of trying to get every member super active, you focus on ensuring they make 5 good contributions per month. This changes how you work.”

Starting an Online Forum for Volunteers

“Your goal is to make the online community something that offers essential information.”

Train Now Or Police Later

Furthermore, [chat apps were] not designed for the deep, meaningful conversations that are needed to move […] forward.”

Community Resource Roundup: Building a Strong Foundation


This week’s article goes over some do’s, some dont’s, and some why nots of online community. We’ll learn some tips for growing membership, get to the bottom of SEO basics, learn how to ask our members what they’re not getting out of our communities, and more.

Confessions of a Community Manager 4 Lessons on Responding to Emergence

“Communities by nature are fluid and will evolve dynamically. They thrive when members feel heard and included.”

The 7 Deadly Sins of Website Monetization

“Although mistakes are great opportunities to learn – how about you learn from other people’s mistakes and save yourself a bunch of time, money and other resources?”

The Basics of SEO Design

“In this section, we’ll focus on specific technical aspects of building (or modifying) web pages so they are structured for both search engines and human visitors alike.”

Asking People Why They Don’t Participate (and deciphering answers)

“You might be surprised what your research reveals about why members don’t participate. Most of these problems are easy to tackle with a little effort.”

Confessions of a Community Manager: 4 Lessons on Responding to Emergence

“This is a post on how to build an active, contributing online community.”

Community Resource Roundup: The People That Make Forums Possible


By their definition, communities are filled with people. Not all of them simply lurk, either — communities of a large size are made possible by the contributions of its most engaged members who step up to moderator the forum or even run it at an administrator level on a volunteer basis. This week we take a look at the challenges of a community manager and how these individuals collaborate to make building a forum community possible.

How to Become a World-Class Community Professional for $0

Online communities are a living, thriving industry. In every industry, there are professionals. This article goes over how to build your skill set to join the illustrious ranks of community professionals.

“With community work, we should not fall into the trap of thinking that it takes money to be great. That’s just not true. Our industry was built by people who dove in, took action and shared their experiences freely.”

The CMX Guide to Getting Started in Community Management

“Today, there are more resources available to community professionals than ever before. We gathered together the resources in this article to set you on a path of success for your future in the community industry.”

What Is Collaboration? Not Communication

If your forum is specifically for collaboration, idle communication should take the backburner.

“You might be talking to your team often, sharing lots of information, giving lots of opinions, […] and not collaborating well at all. This is because communication and collaboration are two very different roles.”

Top Ten Forum Promotion Tactics of 2016

“I have created these top ten forum promotion tactics based on my own success and experience with using them.”

Community Resource Roundup: Set Your Forum Up For Success


Howdy! This blog post’s resources are for those among us who are getting ready to launch a new community, and for those striving for success post-launch. ProBoards users create new communities every day, and it’s crucial to long-term sustainability that they get started off on the right foot.

How to grow your forum: What to do BEFORE you launch

In this interview, Patrick O’Keefe outlines some important facets of preparing to launch a community. More importantly, he makes it clear what you shouldn’t do — avoiding participation in your community, neglecting to invite potential users that you know personally, and plastering public invitations to your forum where they don’t belong.

“I think it’s a great idea to contact people that you think could add value. Don’t do it in public, don’t send them a message on a public forum or something like that, send them an email- say “hey I respect your knowledge, I’d love for you to join in on the community, no pressure or anything like that”- Invite the right people.”

Scale yourself as a community manager to take community to new heights

Great communities require great community managers. This article lists a pathway to boosting your effectiveness as a community manager, and how that can result in big growth for your community.

“Have you ever met a successful community manager who says they wish they had more to do? Me neither.”

Can an Online Community Shape a Strategy?

This HBR article shares some wisdom from the Wikimedia community team on letting the community impact your direction. By its definition, a community involves the opinions, insights and objections of those that call themselves a part of it. It’s critical that admins allow members to have a say in how the community moves forward.

“Who is more likely to assimilate the wide range of data, values and viewpoints required to develop a good strategy: a small group of managers and strategists […], or a motley crew who can see issues from a myriad of viewpoints and aren’t afraid to speak their mind?”

Community building success from just one new member

We’ll ask you this: have you ever known a forum user that made a hugely positive impact on the community they were a part of? Hardcore, active members are incredibly valuable to a community in the very beginning stages, because they’ll help you in the all-important task of getting the word out.

“… what many inexperienced community managers don’t realize is that most online communities reach critical mass thanks to a small group of hardcore members.”

What’s Missing In Moderation?

Your moderation team are in the trenches every day, so they need to stay alert to every opportunity to foster inclusive debate. Some members can get carried away when a discussion becomes heated, which dissuades newer members from putting in their two cents.

“If you see a discussion which began with opposing viewpoints and is now dwindling into a tiny minority of people discussing the small differences between extreme versions of that viewpoint, you’ve got a diehard problem.”