Community Resource Roundup: Qualitative Metrics
This week we look beyond the aspects of our forums that we can visibly see – how many members there are, how many posts were made today, so on – instead, we’re interested in some less readily-available metrics, like the stage of maturity of our community, and the number of users that regard our community as a support system.
“Managing a community means finding your tone, voice, and persona.”
“Learn how we use the Community Maturity Model to help organizations along their social journey.”
“The community space [has a] sort of implicit or explicit hierarchy based upon the complexity of the problem.”
” … our study showed users often discover that forums are a source of great support … “